Effective Date: July 5, 2025
At Ovelam (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://ovelam.com (the “Site”).
By using the Site, you acknowledge that you have read and understood this Privacy Policy, and you consent to our practices as described below.
1. Information We Collect
We may collect the following categories of personal information from you:
- Contact Information: Full name, email address, phone number, shipping and billing address
- Account Information (if you register): Username and password
- Order Information: Products ordered, purchase history, transaction amount and date, payment method (note: we do not store full credit/debit card numbers)
- Device & Usage Data: IP address, browser type, device information, operating system, time spent on pages, and click behavior
- Cookies and Tracking Data: Used for functionality, analytics, and personalized user experience
2. How We Use Your Information
We use your information for the following purposes:
- To process and ship your orders
- To provide customer service and order updates
- To improve and personalize your experience on the Site
- To send transactional or relevant marketing communications
- To maintain the security and functionality of the Site
- To comply with legal or regulatory requirements
3. How We Share Your Information
We do not sell or rent your personal data.
We may share your information with trusted third-party service providers only as needed to perform services on our behalf:
- Payment Processors (e.g., Stripe, PayPal)
- Shipping & Fulfillment Partners
- Customer Service & Marketing Platforms
- Analytics Providers (e.g., Google Analytics)
We may also disclose information when required by law or in response to legal requests (e.g., court orders or government regulations). All third-party providers are required to follow data protection standards.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Track and analyze website usage to enhance your experience
You may choose to disable cookies through your browser settings, but doing so may affect certain features and performance of the Site.
5. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and financial obligations (e.g., tax records)
When data is no longer required, it will be securely deleted or anonymized.
6. Data Security
We use industry-standard security measures (encryption, secure servers, access control) to protect your personal data from unauthorized access, misuse, or disclosure.
However, no system is 100% secure, and you should take steps to protect your own information as well (e.g., strong passwords, logging out after use).
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent (where processing is based on consent)
- Object to or restrict certain types of data processing
To exercise any of these rights, please contact us at: contact@ovelam.com. We will respond within a reasonable time.
8. Third-Party Links
Our Site may contain links to third-party websites or services. These sites operate independently, and we are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before sharing your information.
9. Updates to This Privacy Policy
We may modify this Privacy Policy to reflect changes in our practices or legal requirements. When updates are made, we will post the new version on this page and revise the “Effective Date” above.
We encourage you to review this policy regularly.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:
Email: contact@ovelam.com