Effective Date: July 5, 2025
These Billing Terms & Conditions (“Terms”) govern all payment and billing practices for purchases made on Ovelam (referred to as “we,” “our,” “us,” or “the Site”). By placing an order, you agree to comply with these Terms.
1. Accepted Payment Methods
We accept the following secure and commonly used payment options:
- Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
- PayPal
All transactions are securely processed via encrypted payment gateways. For your safety, we do not store your full payment information on our servers.
2. Payment Terms
- Full payment is required at the time of purchase.
- Prices are listed in U.S. dollars (USD). Prices may include or exclude applicable taxes, which will be clearly displayed at checkout.
- You are responsible for providing complete, accurate, and up-to-date billing and payment information for all transactions.
3. Currency & Conversion
All payments are charged in USD. If you use a card issued in another currency, your bank or payment provider may apply conversion fees or exchange rates. These fees are not controlled by us, and we are not liable for any additional charges imposed by your provider.
4. Taxes
Applicable sales tax, VAT, or other local taxes will be calculated based on your shipping address and local regulations. These taxes will be displayed at checkout before you confirm your payment.
5. Order Confirmation
After successful payment, you will receive an email confirmation with the following details:
- Summary of your order
- Payment receipt
If you do not receive your confirmation within 24 hours, please contact us at: contact@ovelam.com
6. Billing Disputes
If you believe there has been a billing error, please notify us within 7 days of receiving your invoice or payment confirmation. We will review and respond within a reasonable timeframe to resolve the issue.
7. Fraud Prevention
To protect our customers and business, we reserve the right to:
- Refuse or cancel any order if fraudulent, unauthorized, or suspicious activity is suspected
- Request additional verification before accepting or shipping your order
8. Updates to Billing Terms
We may update these Terms periodically. Any changes will be posted on this page and are effective immediately upon publication. We encourage you to check back regularly for updates.
9. Contact Us
For any questions or concerns related to billing or payments, please reach out to:
Email: contact@ovelam.com