Last updated: June 25, 2025
At Ovelam, we understand that plans can change. This Cancellation Policy outlines the terms and conditions for canceling an order placed on our website (https://www.ovelam.com).
1. Order Cancellation Window
You may cancel your order at any time before it has been shipped.
Important: Once your order has been shipped, it cannot be canceled. In such cases, please refer to our Return & Refund Policy after you receive your order.
2. How to Cancel an Order
To request a cancellation:
- Email us at contact@ovelam.com as soon as possible.
- Please include your order number and the subject line “Cancellation Request.”
- Our support team will respond promptly to confirm whether your order is still eligible for cancellation.
3. Refunds for Canceled Orders
If your cancellation is approved:
- A full refund will be issued to your original payment method within 5–10 business days.
- Processing time may vary depending on your payment provider or bank.
4. Contact Us
If you have any questions about cancellations or need assistance, feel free to reach out:
- Email: contact@ovelam.com
Thank you for shopping with Ovelam. Your satisfaction is important to us, and we’re here to ensure a smooth and transparent experience.