Thank you for shopping with Ovelam. This Shipping Policy applies to all orders placed through our website and delivered within the United States.
1. Shipping Coverage
- We ship to all 50 U.S. states, including Alaska and Hawaii.
- International shipping is not available at this time.
2. Order Processing Time
- Orders are typically processed within 1 to 3 business days after your payment is confirmed.
- Processing times exclude weekends and U.S. public holidays.
- You will receive a confirmation email once your order has been shipped.
3. Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free |
- All delivery times are estimates and may be affected by factors such as holidays, high order volume, or carrier delays.
- Free shipping is automatically applied — no minimum purchase required.
4. Order Tracking
Once your order ships, we will send you a shipping confirmation email that includes a tracking number. You can track your package directly through the shipping carrier’s website.
5. Lost or Damaged Shipments
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will investigate the issue and, if applicable, offer a replacement or refund.
Contact: contact@ovelam.com
6. Address Accuracy
Please ensure that your shipping address is complete and correct at the time of checkout.
- We are not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete addresses.
- If an error occurs, contact us as soon as possible. We may be able to update the address if your order has not yet shipped.
7. Contact Us
If you have any questions or concerns about shipping, tracking, or delivery, please contact our support team:
Email: contact@ovelam.com