Last updated: June 25, 2025
At Ovelam, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make purchases, or communicate with us.
By using our website (https://www.ovelam.com), you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following information when you create an account, place an order, or contact us:
- Full name
- Email address
- Shipping and billing address
- Phone number
b. Payment Information
We use secure, third-party payment processors (e.g., PayPal, Stripe) that are PCI-DSS compliant to process your transactions.
We do not store your full credit card number or CVV code on our servers.
c. Website Usage Data
We may collect anonymous usage data, including:
- Browser type and version
- Device type and operating system
- IP address
- Pages visited, links clicked, and time spent on site
This helps us understand website usage and improve performance.
2. How We Use Your Information
Your personal data is used only for legitimate business purposes, including:
- Processing and fulfilling your orders
- Providing order confirmations, shipping updates, and customer support
- Responding to inquiries and service requests
- Personalizing your shopping experience
- Sending promotional emails (if you opt-in)
- Improving website functionality and user experience
- Maintaining the security of our services
We do not use your data for any misleading, undisclosed, or deceptive purposes.
3. Sharing Your Information
We do not sell or rent your personal data to third parties.
We only share your data with trusted service providers who assist us in business operations, such as:
- Payment processors
- Shipping carriers
- Web hosting and analytics services
All partners are contractually bound to protect your data and use it only for service-related functions.
4. Security Measures
We take your data security seriously. Measures we use include:
- SSL (Secure Socket Layer) encryption
- Firewalls and access controls
- Regular security audits and vulnerability checks
However, no system is 100% secure. We encourage users to:
- Use strong, unique passwords
- Monitor account activity regularly
5. Your Rights & Data Control
You have the right to:
- Access and update your personal information via your account
- Request deletion of your account and associated data by contacting us at:
contact@ovelam.com
We will process data requests promptly in accordance with applicable laws (e.g., CCPA, GDPR if applicable).
6. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Personalize content and product recommendations
You may disable cookies in your browser settings, but doing so may limit functionality.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal, tax, or accounting obligations
- Support order tracking, returns, and fraud prevention
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The most recent version will always be available on this page and reflected by the “Last updated” date above.
We encourage you to review this policy regularly.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:
- Email: contact@ovelam.com