Last updated: June 25, 2025
Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and PayPal. All transactions are processed securely in USD. Learn more in our Payment Methods policy.
Q: Can I cancel my order?
A: Yes — you can cancel your order before it has been shipped. Once shipped, cancellations are no longer possible. Please review our Cancellation Policy for full details.
Q: Why was my payment declined?
A: Payments may be declined due to incorrect billing information, insufficient funds, card limits, or fraud detection. If this happens, try another method or contact us at contact@ovelam.com.
Shipping & Delivery
Q: Where do you ship to?
A: We currently ship within the United States only and do not ship to P.O. boxes.
Q: How long does shipping take?
A: Standard shipping takes 3–7 business days after your order is processed (1–3 business days). For more info, visit our Shipping Policy.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track your package through the carrier’s website.
Returns & Refunds
Q: What is your return policy?
A: You may return unused items within 30 days of receiving your order. Items must be in original packaging with proof of purchase. See full details in our Return & Refund Policy.
Q: How long do refunds take?
A: Approved refunds are issued within 5–10 business days to your original payment method.
Q: I received a damaged or wrong item. What should I do?
A: Contact us at contact@ovelam.com within 30 days of receiving the item. We’ll offer a replacement or full refund.
Account & Security
Q: Is my payment information safe?
A: Yes. We use SSL encryption and PCI-compliant gateways. Your full card details are never stored on our servers. Read our Privacy Policy for more.
Q: Do I need to create an account to place an order?
A: No — guest checkout is available. However, creating an account allows faster checkout and order tracking.
Need More Help?
If your question isn’t answered here, feel free to contact us:
- Email: contact@ovelam.com