At Ovelam, we aim to provide a clear and fair cancellation process. Please review our policy below.
1. Order Cancellation
- Before Shipment: Orders can be canceled before they are shipped. Contact us at [email protected] with your order number to request a cancellation. A full refund will be processed to your original payment method.
- After Shipment: Orders that have already been shipped cannot be canceled. However, you may return the item in accordance with our Return Policy.
2. Order Modifications
- Before Shipment: You may update shipping details or modify your order by contacting us as soon as possible.
- After Shipment: No modifications can be made once an order has been dispatched.
3. Order Cancellation by Ovelam
- We reserve the right to cancel any order due to stock unavailability, pricing errors, or other unforeseen circumstances.
- If an order is canceled, customers will be notified, and a full refund will be issued.
4. Contact Us
For any cancellation requests or inquiries, reach out to us at:
📧 Email: [email protected]
This policy is subject to updates, which will be posted on this page.