At Ovelam, we understand that sometimes plans change. This policy explains how and when you can cancel your order, along with refund eligibility.
1. Order Cancellation Window
You may cancel your order at any time before it has been shipped.
Important:
Once your order has been shipped, it is no longer eligible for cancellation. In that case, please refer to our Return & Refund Policy to initiate a return after you receive the item.
2. How to Request a Cancellation
To cancel an order, please follow these steps:
- Send an email to contact@ovelam.com as soon as possible
- Use the subject line: “Cancellation Request”
- Include your order number and any relevant details
Our support team will review your request and confirm whether your order is still eligible for cancellation.
3. Refunds for Canceled Orders
If your order is successfully canceled before shipping, you will receive:
- A full refund to your original payment method
- Refunds are typically processed within 4–9 business days
- Actual timing may vary based on your payment provider or financial institution
4. Need Help?
If you have any questions or need assistance with a cancellation, please don’t hesitate to contact us:
Email: contact@ovelam.com