At Ovelam, we strive to make the cancellation process straightforward and transparent. Please review the details of our cancellation policy below.
Cancellation of Orders
- Before Shipment:
- You can cancel your order at any time before it has been shipped.
- To request a cancellation, contact our customer service team at [email protected] with your order number and a brief explanation.
- A full refund will be issued to your original payment method. Refunds may take 5-10 business days to reflect, depending on your bank or credit card company.
- After Shipment:
- Orders that have already been shipped cannot be canceled.
- You may return the item by following our Return Policy.
Right to Cancel Orders
- Ovelam reserves the right to cancel any order for any reason at any time.
- If we cancel your order, you will be promptly informed, and a full refund will be provided.
Changes to Orders
- Before Shipment:
- If you need to update your shipping address, add items, or make other changes, please contact us at [email protected] as soon as possible.
- After Shipment:
- Once an order has been shipped, modifications cannot be made.
- You may still return the item following our Return Policy.
- Stock or Pricing Issues:
- If changes are required due to unforeseen circumstances such as stock unavailability or pricing errors, we will notify you immediately.
- Options will be provided to either cancel the order or proceed with necessary modifications.
Cancellation Due to Unforeseen Circumstances
- In rare cases, events beyond our control—such as natural disasters, shipping delays, or other unforeseen circumstances—may require us to cancel your order.
- If this occurs, we will notify you promptly and issue a full refund.
Contact Us
For questions or concerns regarding our cancellation policy, please contact us:
Email: [email protected]
Thank you for choosing Ovelam. We are here to assist you with any inquiries and ensure your shopping experience is smooth and worry-free.