Ordering
- How do I place an order on your website?
- Browse our products and add desired items to your cart.
- Review your cart by clicking the cart icon.
- Make necessary changes and click “Proceed to Checkout.”
- Enter your shipping and billing information.
- Select your payment method and complete your purchase.
- Is it necessary to create an account to place an order?
- No, an account is not required. However, creating an account allows you to track orders, save shipping information, and access exclusive offers.
- Can I cancel or modify my order after it has been placed?
- Contact us immediately at [email protected] for cancellations or modifications. While we will try to accommodate your request, changes cannot be guaranteed once the order has been processed.
Shipping
- Where do you ship from?
- All orders are shipped from our warehouse in the USA.
- How long does it take to process and ship my order?
- Orders are processed within 0-1 business days and shipped within 4-9 business days.
- What are the shipping costs?
- We charge a flat shipping fee of $10.00 per order.
- Can I track my order?
- Yes, a tracking number will be sent via email once your order has shipped. Use it to track your package on our website or the carrier’s website.
Return & Refund
- What is your return policy?
- Returns are accepted within 14 days of purchase. Items must be unused, in original packaging, and in the same condition as received. Contact [email protected] to initiate a return.
- How long does it take to process a refund?
- Refunds are processed within 5-10 business days after receiving and verifying the returned item.
- Do you offer exchanges?
- No, exchanges are not offered. For a different size or color, return the item and place a new order.
Cancellation
- Can I cancel my order?
- Yes, contact us at [email protected] immediately. Cancellation is not guaranteed if the order has been processed. If shipped, initiate a return upon receipt.
- What happens if Ovelam cancels my order?
- If we cancel your order, you will be notified via email, and a full refund will be issued to your original payment method.
Payment
- What forms of payment do you accept?
- We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
- Can I use a gift card for my purchase?
- Yes, enter the gift card code during checkout to redeem it.
- Do you offer any discounts or promotions?
- Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated. Discounts cannot be applied retroactively after an order has been placed.
For further assistance, please contact us at [email protected]. We are here to help!