At Ovelam, we are committed to customer satisfaction. If you need to return a product, please review our policy below.
1. Return Policy
We accept returns within 14 days from the date of delivery.
Returns for Non-Defective Items
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Customers are responsible for return shipping costs.
- To initiate a return, contact [email protected] with your order number and reason for return.
Returns for Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, notify us within 14 days of delivery at [email protected] with photos of the issue.
- We will provide a prepaid return label for defective or incorrect items.
- Customers may choose between a full refund or a replacement, subject to product availability.
2. Non-Returnable Items
We do not accept returns for:
- Gift cards
- Clearance items
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the refund approval status.
- Approved refunds will be processed to the original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
4. Exchange Policy
- We do not offer direct exchanges.
- If you need a different item, please return the original product for a refund and place a new order.
5. Order Cancellations
- Before Shipment: If your order has not shipped, we can cancel and issue a full refund. Contact us at [email protected] immediately.
- After Shipment: If the order has been shipped, you may return it following our return policy.
Contact Us
For return inquiries, please reach out to:
📧 Email: [email protected]
Ovelam is committed to making the return process clear and convenient while ensuring a fair policy for all customers.