At Ovelam, we are committed to delivering high-quality products and exceptional service. If you need to return a product, our policies are designed to make the process simple and transparent.
Returns
- Return Period: You can return any product within 14 days of the purchase date.
- Eligibility:
- Products must be unused and in their original packaging.
- Returns are not accepted for:
- Gift cards
- Clearance items
- How to Return:
- Contact our customer service team at [email protected] with your order number and a brief explanation for the return.
- You will be responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refund Process:
- Once your returned item is received and inspected, we will issue a refund to your original payment method within 5-10 business days.
- Refunds for items purchased with a gift card will be issued to a new gift card, which will be sent via email.
- Shipping Charges: Shipping charges are non-refundable unless the item is defective or incorrect.
Exchanges
- If you wish to exchange a product for a different size or color:
- Contact us at [email protected] with your order number and exchange details.
- You will be responsible for shipping costs for the new item unless the original item was defective or incorrect.
Defective or Incorrect Items
- Report Period: Notify us within 7 days of receiving a defective or incorrect item.
- Resolution:
- We will cover the cost of return shipping.
- A full refund or exchange will be provided.
Cancellations
- Before Shipment:
- Contact us at [email protected] as soon as possible.
- If the order has not been shipped, we will cancel it and issue a full refund.
- After Shipment:
- If the order has already been shipped, you may still return the item according to our Return Policy.
Changes to Return & Refund Policies
- Ovelam reserves the right to modify these policies at any time without prior notice.
- Any updates will be reflected on this page.
If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at [email protected]. We’re here to assist you and ensure your satisfaction.
Thank you for choosing Ovelam!