At Ovelam, we are committed to providing a seamless shopping experience. Below is all the information you need regarding our shipping policies to ensure transparency and clarity.
Shipping Information
- Shipping Locations: We currently ship only within the United States.
- Warehouse Location: All orders are dispatched from our warehouse in the USA.
- Restrictions: We do not ship to PO box addresses.
- Operational Days: Monday through Friday (excluding public holidays).
Processing Time
- Timeframe: Orders are processed within 0-1 business days.
- Details: During this period, items are prepared, packed, and labeled for shipment.
Shipping Time
- Standard Shipping: Delivery typically takes 4-9 business days after processing.
- Expedited Shipping: Faster shipping options are available for an additional fee.
- Note: Shipping times may vary due to factors such as location, holidays, or weather conditions.
Shipping Fees
- Flat Rate: A flat fee of $10.00 applies to all orders within the United States.
- Non-Refundable: Shipping fees are non-refundable and subject to change without prior notice.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected].
- We will guide you through the process for a replacement or refund.
Lost or Stolen Packages
In the event of a lost or stolen package:
- Notify us at [email protected] as soon as possible.
- We will work with the shipping carrier to locate your package or arrange for a replacement or refund.
Order Tracking
- Once shipped, you will receive an email with a tracking number.
- Use the tracking number to monitor your package on the carrier’s website.
- For any inquiries regarding your order status, contact us at [email protected].
International Shipping
- Currently Unavailable: We do not offer international shipping services.
- Shipments are limited to addresses within the United States.
For any questions or concerns about our shipping policies, please reach out to us at [email protected]. Our team is here to assist you and ensure a smooth delivery experience.
Thank you for choosing Ovelam!