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Shipping Policy

At Ovelam, we ensure a smooth and transparent shipping process. Below are the key details regarding our shipping policy.

1. Shipping Locations

  • We currently ship within the United States only.
  • No shipping to PO Box addresses.

2. Processing Time

  • Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).

3. Estimated Delivery Time

  • Standard Shipping: 4-9 business days after processing.
  • Expedited Shipping: Available for an additional fee.
  • Delivery times may vary due to location, holidays, or weather conditions.

4. Shipping Fees

  • Flat Rate: $10.00 per order within the United States.
  • Non-Refundable: Shipping fees are non-refundable.

5. Order Tracking

  • Once shipped, a tracking number will be sent via email.
  • Customers can track their orders on the carrier’s website.

6. Damaged or Lost Shipments

  • Damaged Items: Contact us at [email protected] for assistance with replacements or refunds.
  • Lost or Stolen Packages: Report the issue to us as soon as possible, and we will work with the shipping carrier to resolve it.

7. International Shipping

  • Not Available: We currently do not offer international shipping.

For any questions, contact us at [email protected].

Thank you for choosing Ovelam!