At Ovelam, we ensure a smooth and transparent shipping process. Below are the key details regarding our shipping policy.
1. Shipping Locations
- We currently ship within the United States only.
- No shipping to PO Box addresses.
2. Processing Time
- Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
3. Estimated Delivery Time
- Standard Shipping: 4-9 business days after processing.
- Expedited Shipping: Available for an additional fee.
- Delivery times may vary due to location, holidays, or weather conditions.
4. Shipping Fees
- Flat Rate: $10.00 per order within the United States.
- Non-Refundable: Shipping fees are non-refundable.
5. Order Tracking
- Once shipped, a tracking number will be sent via email.
- Customers can track their orders on the carrier’s website.
6. Damaged or Lost Shipments
- Damaged Items: Contact us at [email protected] for assistance with replacements or refunds.
- Lost or Stolen Packages: Report the issue to us as soon as possible, and we will work with the shipping carrier to resolve it.
7. International Shipping
- Not Available: We currently do not offer international shipping.
For any questions, contact us at [email protected].
Thank you for choosing Ovelam!